Privacy Policy

SpruceMySite
Last Updated: 2026

SpruceMySite (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or engaging our services, you consent to the practices described in this policy.

1. What Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, business name, and address
• Business information: website details, marketing goals, CRM/GHL account data, and content you provide for project work
• Payment information: billing details processed via third-party payment providers (we do not store full card details)
• Technical data: IP address, browser type, device information, and website usage data collected via cookies and analytics tools
• Communications: records of emails, calls, form submissions, and messages exchanged with us

2. How We Collect Information

We collect information when you:

• Fill out a form on our website or a landing page
• Contact us via email, phone, or social media
• Engage us for services and provide project materials
• Interact with our website (via cookies and analytics)
• Are added to a CRM or automation system as part of a client engagement

3. How We Use Your Information

We use personal information to:

• Provide, manage, and deliver our services (websites, SEO, CRM, automation, marketing)
• Communicate with you about projects, invoices, and support
• Process payments
• Improve our website and services
• Send marketing communications (with the option to unsubscribe at any time)
• Comply with legal and regulatory obligations

4. Disclosure of Information

We may share your information with:

• Service providers we use to deliver our services (e.g. GoHighLevel, hosting providers, payment processors, email/SMS platforms)
• Professional advisors (e.g. accountants, legal counsel) where necessary
• Regulatory or law enforcement bodies, where required by law

We do not sell your personal information to third parties.

Some third-party service providers we use may store or process data outside Australia (e.g. cloud hosting). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with applicable privacy laws.

5. Cookies and Analytics

Our website may use cookies and third-party analytics tools (e.g. Google Analytics, Meta Pixel) to understand website usage and improve user experience. We also use Vercel Web Analytics, which measures page views and traffic sources without cookies and without tracking you across other websites. Alongside it we use Vercel Speed Insights, which records how quickly pages load and respond on your device (loading, layout and interaction timings) — also without cookies and without tracking you across other websites. We also use Ahrefs Web Analytics, which counts visits and traffic sources without cookies. You can disable cookies through your browser settings, though this may affect website functionality.

6. Data Security

We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. tax and accounting obligations).

8. Your Rights

Under the Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information, subject to legal obligations
• Opt out of marketing communications at any time
• Lodge a complaint if you believe your privacy has been breached

To exercise any of these rights, contact us using the details below.

9. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

10. Children’s Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes are made constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, contact:

SpruceMySite
Sydney, NSW, Australia
Email: info@sprucemysite.com.au
Website: www.sprucemysite.com.au

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.